Freight & Shipping Policy

Delivery Area:

  • Pronto Access delivers products anywhere in Australia* – (Subject to conditions).
  • International shipping is not available.

Delivery Terms and Conditions:

  • Shipping quotes and charges for over-size products are based on shipping to a commercial property and the receiver having a forklift to unload the shipment at the receiving end. Other circumstances may incur additional cost.
  • Some over-size shipments may require Special Delivery Conditions such as tail-gate truck delivery if the receiver does not have a forklift and this will incur more cost than the standard quoted rates. Please check the product description and ask us for more details if it is not clearly specified on the product.


  • Pronto Access does not include insurance as part of any product purchased, this will
    need to be purchased separately to protect our customers from any lost goods.
  • Pronto Access does not accept liability for any goods lost in transit without insurance.

Damaged Goods:

  • We recommend you immediately inspect any goods that we deliver to you or that you collect from Pronto Access, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Further Information: