Returns Policy for Pronto Access

At Pronto Access, we supply you with quality products at a great price. We understand that you may need help with faults on an item, and we try to make the experience as easy as possible. You can request assistance with your machinery in accordance with the terms below.

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures or defects on all brand-new equipment, you are entitled to repairs under warranty.

Change of Mind Returns

Change of mind return is not available on all new equipment sold at Pronto Access. Most of our equipment is subject to PPSA laws, therefore once a machine has been purchased, it is immediately deemed used equipment.

Faulty Goods Warranty

Brand New Equipment purchased from Pronto Access all comes with a manufacturers warranty. For more information regarding warranty information, you can contact Pronto Access directly, or you may also contact the manufacturer directly. Pronto Access may have the faulty product assessed internally or by a third-party certified repair agent to determine the nature and cause of the fault. Pronto Access reserves the right to decline a warranty, or repair where any product fault is caused by misuse or neglect. If warranty is denied, then all costs associated with the assessment will have to be paid by the purchaser.

Additional things to know

For all warranty claims and callouts, transport of machinery to and from any repair centres is at the purchasers expense.

Manufacturer Assistance

Many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may be able to provide a quicker assessment of, and remedy for, any issue with your purchased product. You may, therefore, prefer to contact the manufacturer directly although you are not obliged to do this. If at any time you are not satisfied with the manufacturers remedy in relation to your legal rights, you can contact Pronto Access for assistance. We may also return the product to the manufacturer to determine the nature of the problem.